ACE/Chubb Insurance Information
All volunteers serving with an AG missionary are required to register with AGWM and purchase ACE/Chubb insurance. ACE/Chubb insurance coverage is not intended to replace a volunteer’s current coverage but is in addition to their coverage. In case of a medical emergency or accident, the host missionary arranges for medical treatment and/or evacuation with AGWM's assistance. ACE/Chubb has high standards, exceptional benefit package, liability coverage, and low cost of $4.50/person/day.
NOTE: ACE/Chubb insurance only covers claims that are made outside of the U.S. Once the insured volunteer/team returns to their U.S. residence, ACE/Chubb insurance coverage ceases and they will need to depend on their personal insurance company for all claims made in the U.S.
In Case of an Emergency
If an injury or illness occurs while on the field:
Seek medical attention as needed. Contact AGWM Insurance Specialist and file an insurance claim form with all itemized statements and receipts for medical expenses with ACE/Chubb. Expenses incurred for injury or illness will be reimbursed according to ACE/Chubb policy once claims are filed and deductible is met. Claims must be filed within 90 days of onset of sickness or injury.
If Medical or Security Assistance is needed:
- International outside the U.S. and Canada call +1-202-659-7803; inside the U.S. and Canada call 1-800-243-6124; or email: OPS@europassistance-usa.com. Policy# ADDN10846419
- Contact AGWM Insurance Specialist and file a claim with all itemized statements and receipts for medical expenses with ACE/Chubb. Expenses incurred for injury or illness will be reimbursed according to ACE/Chubb policy once claims are filed and deductible is met. Claims must be filed within 90 days of onset of sickness or injury.
*Please see complete policy, being mindful of benefits available and general exclusions.
Other contact information
AGWM Short-Term Insurance Specialist
1445 N. Boonville Ave.
Springfield, MO 65802
Phone: 417-862-2781, Ext. 3136
I want to go on a 1-2 week trip, how should I apply?
An individual or couple taking a trip for less than 1 month qualifies as volunteers. For more information, please visit our volunteer page.
When does ACE/Chubb insurance coverage begin and end?
Insurance coverage begins the day you leave the U.S. and ends the day you return, at the completion of your assignment.
Are the ACE/Chubb insurance funds refundable?
Yes. (Teams: If you remove a team member from your roster and request a refund prior to the team’s departure date, your credit card will be refunded.)
I already purchased my own insurance; is AGWM ACE/Chubb insurance mandatory?
Yes. As per the decision of the AGWM Executive Committee, all teams and individuals working with an AG World Missionary are required to purchase AGWM-provided ACE/Chubb insurance for the entirety of their approved trips, without exception. This will ensure that the host missionary is prepared to handle any medical or evacuation needs while volunteers travel abroad. This requirement is in addition to any personal policy an individual or team member may already have. ACE/Chubb insurance coverage is not intended to replace the team member's current coverage but is in addition to their coverage.